Privacy Policy - Classic Christmas

Last Modified: 06.06.2025

SCOPE OF THIS POLICY

We at Social House Holiday LLC (“Company”, “we,” “us,” or “our”), value your privacy. When you interact with services offered by us and/or affiliates, we may become involved with your information. This privacy policy applies to the services, the website https://classicchristmas.com/, apps, software, and other related services or websites accessed via any platform or device operated by us.

In this privacy policy, we explain how we collect, use, share, retain, and transfer such information. This privacy policy also describes the processing of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms. We follow this privacy policy in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications. Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Personal Information.

“Personal Information” means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with Personal Information, the resulting information also is treated as Personal Information. Personal Information does not include information that cannot be reasonably linked to you, information that is publicly available; information that is lawfully obtained from federal, state, or local government records; and truthful information that is of public concern.

“Anonymous Information” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

“Aggregate Information” means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.

TYPES OF INFORMATION WE COLLECT

We collect two basic types of information – Personal Information (as defined in this policy) and Anonymous Information (as defined in this policy) – and we may use Personal Information and Anonymous Information to create a third type of information, Aggregate Information (also defined in this policy). In particular, we collect:

Information you provide when purchasing tickets, for example, such as your first name and surname, country of residence, gender, date of birth, email address, and any username and password, if applicable; transaction information you provide when you request information, contact guest services; information you provide in public forums, such as your public posts; information sent either one-to-one or within a limited group using message, chat, post, or similar functionality, where we are permitted by applicable law to collect this information; information we obtain from a third party, such as a site or platform provider, about use of our applications on third-party platforms or devices; location information, including location information provided by a mobile or other device interacting with one of our sites, applications, or physical properties, or associated with your IP address or other online or device identifier, where we are permitted by law to process this information; activity information about your use, and the use by any person(s) you authorize through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences; usage, viewing, technical, and device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, or connect with our wireless Internet access services and other similar technologies, including your browser or device type, unique device identifier, and IP address; still or video images captured by cameras or readers on or around our physical properties; and call recordings when you call our reservation centers or other guest services phone numbers.

HOW WE COLLECT YOUR INFORMATION

We collect information you provide to us when you request or purchase products, services, or information from us, participate in public forums or other activities on our sites and applications, respond to guest surveys, visit our physical properties, call our guest services phone numbers, or otherwise interact with us using one or more devices. You may provide information in a variety of ways, including by typing or using voice commands.

We collect information through a variety of technologies, such as cookies, Flash cookies, pixels, tags, software development kits, application program interfaces, and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms using one or more devices, whether or not you are logged in or registered.

We collect information using analytics tools, including when you visit our sites and applications or use our applications on third-party sites or platforms.

We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it.

We may also contract with analytics services, third-party affiliate services, and third-party advertising companies to collect similar information. These cookies allow the ad servers to recognize your computer each time they send you an online advertisement, and compile information about you or others who use your computer. This information allows such advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

We may use analytics tools or similar tools provided by third parties to help analyze how you and other users utilize our services. Analytics tools use cookies and other tracking technologies to collect information such as how often users visit our website, what pages they visit, and what other websites they have used prior to visiting our website. We use the information we get from analytics tools only to improve services. Analytics tools collect the IP address or other unique identifier assigned to you on the date you visit our services. Analytics tools provided by third parties plant a persistent cookie on your web browser to identify you as a unique user the next time you visit our website, and the treatment of that information is governed by the third party’s terms of use and/or privacy policy.

USE OF YOUR INFORMATION

Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to: provide you with the experiences, products, and services you request, view, engage with, or purchase; communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies; send you offers and promotions for our products and services or third-party products and services; personalize content and experiences; provide you with targeted advertising based on your activity on our sites and applications and on third-party sites and applications; operate, understand, optimize, develop, or improve our sites, applications, products, services and operations, including by using guest survey research and analytics tools; detect, investigate and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal; and notify you of safety issues.

SHARING YOUR INFORMATION WITH OTHER ENTITIES

We will not share your Personal Information with a third party outside Social House Holiday LLC and our related entities except in limited circumstances, including:

When necessary for the operation of an Event that is being conducted with a third-party partner of Social House Holiday LLC or by virtue of a co-promotion agreement with that third-party entity. We enter into agreements with and offers ticketing solutions to third-party event producers and shares Personal Information with those third-party entities if you are a guest of those events.

When Social House Holiday LLC enters into an agreement with a third-party data technology service provider, where no data is shared with third parties (business as usual) vs. third party data sharing partner.

When you allow us to share your Personal Information with another company, by electing to share your Personal Information with carefully selected companies so that they can send you offers and promotions about their products and services. We may strip the Personal Information data from guest records for the purpose of selling anonymized data and resell customer data with Personal Information for which it has received consent. The option to consent to this Privacy Policy is presented at time of purchase. When you direct us to share your Personal Information with another company to fulfill your request, such as:

The purchase of tickets through our white labeled ticketing provider TixTracks that is required for the processing of purchases and fulfilling event products to the guest.
When you book packages with us that include goods or services provided by third-party partners, such as venues, third-party hotels, catering companies, and other providers necessary to fulfill your request; and
When you direct us to share your Personal Information with third-party sites or platforms, such as social networking sites.
Please note that once we share your Personal Information with another company in the above circumstances, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.
When we cooperate with venue partners, co-productions, or sponsors; however, we will do so only if permitted by applicable law.
When companies perform services on our behalf, like marketing and advertising, and customer service; however, these companies are prohibited from using your Personal Information for purposes other than those requested by us or required by law; and
When we share your Personal Information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.

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YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:

Choosing or changing your choices for subscriptions, newsletters, and alerts;

Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;

Choosing whether we share your Personal Information with other companies so they can send you offers and promotions about their products and services;

Requesting removal of your Personal Information from a public forum on one of our sites or application; and

Requesting access to the Personal Information we hold about you and that we amend or delete it.

Please be aware that if you do not allow us to collect Personal Information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of Personal Information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific Personal Information about you that we process or retain, and your rights regarding that Personal Information, please contact guest services.

YOUR LEGAL RIGHTS

Depending on your jurisdiction, you may have certain rights with respect to your Personal Information. If you would like to speak to us about any of your rights, please contact us. Please note that we may request additional information to respond to or fulfill any requests regarding your rights under applicable laws or regulations.

THIRD-PARTY LINKS

Our websites or apps may contain links to other websites or apps. We are not responsible for the privacy practices or the content of these other websites or apps. You should read the policy statement of these other websites or apps to understand their policies. When you access linked websites or apps, you may be disclosing private information. It is your responsibility to keep such information private and confidential.

DATA SECURITY, INTEGRITY, AND RETENTION

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

CHANGES TO THIS PRIVACY POLICY

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

CHILDREN’S PRIVACY

We do not have knowledge that we sell the Personal Information of anyone who is under the age of sixteen (16) without their affirmative consent. We do not collect the Personal Information of anyone under the age of thirteen (13). If we learn that we have collected or received Personal Information from individuals under the age of thirteen (13), we will follow the required legal process, and then we will delete the Personal Information. If you believe we have Personal Information on individuals under the age of thirteen (13), please contact us at the contact information provided below.

COMMENTS AND QUESTIONS

If you have a comment or question about this privacy policy, please contact guest services at info@socialhouseentertainment.com or send a letter to 12920 Metcalf Suite 170, Overland Park, Kansas 66213.

CALIFORNIA RESIDENTS’ RIGHTS

California Civil Code Section 1798.83 permits California residents to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain personal data for direct marketing purposes. We do not share personal data with other people or non-affiliated businesses for their direct marketing purposes. We are only required to respond to a customer request once during any calendar year. To make such a request you should send a letter to our mailing address listed above. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.

Additionally, we do not sell your personal data to third parties.

You can always opt out of any subscription for emails, involving any updates, information, postings, news, and/or press releases, by clicking “Unsubscribe” at the bottom of the email. We might still send you some important emails, like responding to you by email if you send us a request or comment.

UNITED KINGDOM AND EUROPEAN UNION RESIDENT RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.