13331 Preston Rd

Dallas, TX

75240

Google Maps Link: maps.app.goo.gl/SH5CUgNV2KB85Dag9

To get to the Dallas Midtown area (formerly Valley View Mall), you will need to drive or take public transportation to the location at the former mall site in North Dallas, which is now being redeveloped into a mixed-use district. The former mall is no longer an active shopping center as it has been demolished, but it is bordered by I-635, the Dallas North Tollway, Spring Valley Road, and Preston Road.

• By car
• Use this Google Maps link.
• The area is bordered by I-635 to the south, the Dallas North Tollway to the west, Spring Valley Road to the north, and Preston Road to the east.
• By public transportation
• Since the mall has been demolished, there is no direct public transit to the former shopping center, but you can use Dallas’ public transit options to get to the general area.
• Take a DART bus or rail line to a stop near the Midtown development area and then walk to the site.

On-site parking is available for $15 per vehicle. Make sure to secure your general parking spot by purchasing it as an add-on when buying your tickets at tickets.classicchristmas.com. Drive-up is available, but parking prices are higher on-site.

Please note that parking is only valid for the selected entry time.

ADA-accessible parking is available.

For groups with buses, please contact Guest Services at support@socialhouseentertainment.com for assistance.

Our Arrival Window is the earliest period of time you are able to enter the Classic Christmas venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering.
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Once you have entered Classic Christmas, you are able to stay for as long as you would like.

Although you are not able to enter Classic Christmas prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Classic Christmas once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

Please visit this page and our Help Desk for regular updates.

NOVEMBER

DECEMBER

Get a Reindeer’s-eye view of the immersive magic of Classic Christmas! Visit classicchristmas.com/dallas-map

Coca-Cola’s Classic Christmas in Dallas is a rain-or-shine event. Be sure to check the weather forecast before your planned visit.

• All bags and purses must be soft sided and not exceed 16” x 16” x 8”. Backpacks are prohibited, except for single-compartment drawstring bags that do not exceed the bag-size requirements of 16” x -16” x 8”.
• Exceptions are for those that are carried for medical reasons or manufactured diaper bags that accompany infants and young children.
• All bags are subject to search before entering the venue.
• Working media may carry backpacks, but only after the bags have been searched and tagged by security at the Media Entrance.

• Classic Christmas welcomes trained service dogs as defined under Titles II and III of the Americans with Disabilities Act (ADA), no other animals are permitted within the event. Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date.
• If the dog is found not to be housebroken, barking or lunging at guests or other service dogs or generally not under control by the handler the service dog and handler will be asked to leave the event without refund.
• Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. As such these animals are not permitted.

For everyone’s safety and to keep the magic alive, the following items are not permitted:

• Ammunition
• Any outside food, beverages, or alcohol
• Aluminum containers, glass bottles/items, metal cans, thermoses
• Animals (with the exception of service dogs or other service animals trained to perform work or tasks for the benefit of a person with a disability or other service animal expressly authorized under applicable law)
• Bags larger than 10″ x 8″ x 10″, Guests are encouraged to limit bags for event entry.
• Exceptions will be made for medical bags and diaper bags with a child. All bags will be inspected upon entry.
• Balloons, beach balls, and other inflatables
• Commercial camera equipment (lenses longer than the length of the camera body), including video cameras, tripods, and monopods
• Containers – aerosol cans (i.e. hairspray, sunscreen), aluminum or glass cans and bottles, flasks, thermoses
• Coolers
• Drones
• Face paint, costume masks, and any other costume that covers the head/face
• Firearms
• Fireworks
• Flag poles, PVC pipe and other poles
• Flasks
• Hover boards/skate boards/roller skates, roller blades
• Illegal substances
• Knives, including pocket knives
• Laser pointers/lights
• Luggage
• Noisemakers of any kind, including, but not limited to air horns, cowbells, and Thunderstix
• Obscene, offensive, or indecent clothing
• Stun guns/tasers
• Toy weapons- this includes water guns, toy guns, toy knives, etc.
• Weapons of any kind – guns, knives, metal tools, brass or plastic knuckles, stun guns, tasers, cork screws, box cutters, razor blades, scissors, etc.
• Wrapped packages

Smoking is prohibited inside Classic Christmas and there is no re-entry into the event for single-day ticket holders. Please plan ahead.

• If bringing your own skates, please ensure they have blade guards on at all times and if bringing a bag to carry them ensure the bag meets the Bag Policy restrictions.
• No Re-Entry is permitted for the events so you may not return to your vehicle after skating to store them. Please plan ahead.

Please have your ticket QR code ready to display when you arrive. The QR code is located at the top of your order confirmation which you should have received via email.

You can also access your tickets by visiting your MyAccount located at the bottom of your order confirmation or requesting access to your MyAccount.

‍Get Access to your MyAccount Link.

Manage your order all in one place. Easily add add-ons, change ticket dates, and change ticket times. Guests with Visit Protection can change their date up to midnight the day before their event date. Access your MyAccount located at the bottom of your order confirmation or request access through the Manage Your Order Link.

In the case you need to change the date of your order, getting Visit Protection in your order will cover the per ticket change fee, however any change in ticket price will still be due. Date changes can be processed through your MyAccount up to 11:50 PM the night prior to your scheduled event date.

Please Note:

• Visit Protection cannot be added after your initial purchase. No Exceptions.
• Visit Protection does not provide coverage for cancellations or refunds. Tickets are non refundable regardless of reasoning.

Guests are welcome to change their dates through their MyAccount up to 11:50 PM the night prior to your scheduled event date. This is done through your MyAccount, located at the bottom of your order confirmation.

Date change fees are $5 per admission ticket plus any increase in ticket price for non visit protection.

– Guests who purchased Visit Protection: (applicable cities)

Date changes can be made up to 1 hour prior to your scheduled event through your MyAccount. Visit Protection covers you for the $5 change fees, however any increase in ticket price is still due.

To change your visit date, you’ll need to manage your tickets through the link provided in your email confirmation. Specifically, you’ll need to find the “Manage my ticket” or “Manage my orders” option within the email and then select the new date and time.

Be aware that ticket prices can vary by date, and changing your ticket may incur additional fees.

Here’s a more detailed breakdown:
1. Locate your email confirmation:
Find the email you received when you purchased your Enchant tickets.
2. Access your ticket management:
Look for a link or button within the email that says something like “Manage my tickets,” “Manage my order,” or similar.
3. Select the change option:
Within the ticket management area, you should see an option to change your ticket date and/or time.
4. Choose your new date and time:
Select the specific date and time you’d like to attend.
5. Confirm and finalize:
Follow the prompts to confirm your changes and finalize the process. Keep in mind that you may need to pay any additional fees associated with the new date or time.

No, ice skating and snow sliding are sold separately from General Admission tickets. You can purchase add-ons* for these activities during the checkout process.

*Subject to availability.

Classic Christmas will not grant full or partial ticket or add-on refunds at any time, as stated in the Classic Christmas Ticket Terms and Conditions. Please review your ticket purchase carefully and ensure you are selecting the correct date, time, and city when you are booking your reservation.

This policy applies to all Box Office and online ticket purchases.

Please note: Should local weather conditions require Classic Christmas to cancel or delay an event, we will have a re-accommodation plan for guests to reschedule to another date this season. Tickets can not be held to future seasons as we do not always return to the same cities each year.

If you have purchased Visit Protection, please review the FAQ on that specifically.

Classic Christmas is a cashless event. Our events will only be accepting contactless forms of payment, including debit cards, credit cards, and mobile wallets like Apple Pay and Google Pay.

Our Arrival Window is the earliest period of time you are able to enter the Classic Christmas venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering. Once you have entered Classic Christmas, you are able to stay for as long as you would like.

Although you are not able to enter Classic Christmas prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Classic Christmas once your Arrival Window has passed up to 1 hour prior to the event close time. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

Due to capacity limitations and the safety of our guests, Classic Christmas has a no re-entry policy. After you have exited the venue for any reason, re-entry will not be permitted.

Upgrade your night with the Premier Pass, a bundle of exclusive perks designed to make your visit even more magical. Includes:

• Fast Pass Access – skip the lines ✨
• A Coca-Cola Beverage – refresh and enjoy the season’s favorite sip 🥤
• A bonus $5 Merch Voucher* – treat yourself or grab a festive keepsake 🎁

All this for just $21 — limited availability!

*This is an Add-On for General Admission tickets.

Visit the Premier Pass Check-In Table as you enter the venue, where you’ll receive your bonus Merch Voucher along with the drink voucher and wristband for the fast pass lines.

This pass is limited—once it’s sold out, it’s gone! Complimentary infant upgrades include Premier Pass express benefits only – beverages and merch vouchers are excluded.

The Classic Christmas drink ticket, provided to Premier Pass holders, can be redeemed for any 20oz Coke Bottled Product or Hot Chocolate at Bars or Concession Stands.

• Costumes should be child-friendly and may not be obstructive, offensive, or violent.
• Guests may wear masks. However, masks must not obstruct vision, and eyes must be visible at all times.
• Guests who dress up are not permitted to pose for pictures, sign autographs, or sell photos to other guests.
• Costumes should not drag on the ground.
• Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another Guest.
• Costumes should not contain any weapons which resemble or could easily be mistaken for an actual weapon.
• Guests who do not adhere to these guidelines may be refused entry into the event unless their costume can be modified to meet the above standards.

Yes! Find out about our Theme Nights visiting classicchristmas.com/events-calendar-dal

Yes! You can visit classicchristmas.com/dallas-map for details.

Our Eatery features a diverse range of vendors offering delicious food and local goods. There’s something for everyone! Check the vendors’ list soon.

The Eatery is located next to the Ice Skating and our Light Up Dancefloor. Check out the map on our website for directions: https://classicchristmas.com/dallas-map/

Create magical holiday memories with a photo alongside Santa! Capture the joy of the season with this special moment at Santa’s Landing, conveniently located between the Trail Guide Pickup and the Home Depot Craft Corner. For exact directions, check out our Event Map.

A central hub for families with little ones, the Home Depot Craft Corner is where they can join other children to participate in holiday themed activities, crafts and much more.

The Grinch, Polar Express, Elf, and more!

Enjoy snow sliding like never before. Secure your spot early to ensure your experience. Each Snow Slide pass comes with 3 rides down the Sip N’ Slide Summit. (Waivers required for all sliders. Guests must be 42” tall; single riders only.)

Our Classic Christmas events are accessible.

• Classic Christmas welcomes hand-pushed or power-driven mobility devices into the event, unless a particular type of device cannot be accommodated because of legitimate safety requirements. Where legitimate safety requirements bar accommodation for a particular type of device, we will provide alternative service where possible.
• Please note: Classic Christmas does not offer scooters or wheelchairs for use or rental at the event.
• Classic Christmas welcomes trained service dogs as defined under Titles II and III of the Americans with Disabilities Act (ADA), no other animals are permitted within the event. Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date.
  If the dog is found not to be housebroken or not under control by the handler the service dog and handler will be asked to leave the event without refund.
• Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. As such these animals are not permitted.

Emergency medical personnel are on duty at each event and are found next to the Ice Skating Rink.

Any items found during the event will be taken to Guest Services on the event night. All found items will be securely stored by staff until the end of the event. Guests may visit Guest Services during event hours to inquire about or claim lost articles.

After the event, unclaimed items will be donated to an appropriate charity after 01/03/2026. To inquire about a lost item after the event has ended, please email support@socialhouseentertainment.com.

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